:root {
  --bg: #0e1220;
  --bg-elev: #151a2b;
  --card: #182236;
  --card-2: #1e2740;
  --border: #262f47;
  --text: #eef1fb;
  --text-dim: #98a2ba;
  --accent: #7c6cf0;
  --accent-2: #9b8ff5;
  --accent-soft: rgba(124, 108, 240, 0.16);
  --success: #22c48d;
  --success-soft: rgba(34, 196, 141, 0.14);
  --danger: #f0596b;
  --danger-soft: rgba(240, 89, 107, 0.14);
  --warn: #f3ab3d;
  --warn-soft: rgba(243, 171, 61, 0.14);
  --radius: 14px;
  --radius-lg: 18px;
  --shadow: 0 20px 50px rgba(0, 0, 0, 0.35);
  --shadow-sm: 0 8px 22px rgba(0, 0, 0, 0.22);
  font-family: "Inter", "Segoe UI", system-ui, -apple-system, sans-serif;
}

/* Thème clair, activé via data-theme="light" sur <html> (voir le script de
   bascule dans admin.html + le petit snippet "applique le thème sauvegardé"
   présent en tête de chaque page pour éviter un flash au chargement). */
[data-theme="light"] {
  --bg: #f4f6fb;
  --bg-elev: #ffffff;
  --card: #ffffff;
  --card-2: #f7f8fc;
  --border: #e6e9f2;
  --text: #181c2c;
  --text-dim: #6b7390;
  --accent: #6856e8;
  --accent-2: #8a7cf3;
  --accent-soft: #efedff;
  --success: #18a777;
  --success-soft: #e7f8f2;
  --danger: #e65362;
  --danger-soft: #ffebee;
  --warn: #db9315;
  --warn-soft: #fff5df;
  --shadow: 0 18px 50px rgba(35, 45, 78, 0.1);
  --shadow-sm: 0 8px 24px rgba(35, 45, 78, 0.07);
}

* { box-sizing: border-box; }

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  min-height: 100vh;
  font-size: 14px;
  transition: background .25s ease, color .25s ease;
}

button { cursor: pointer; border: none; font-family: inherit; transition: filter .15s, background .15s, transform .15s, box-shadow .15s; }
button:active { transform: scale(0.97); }

/* ============ LOGIN ============ */
.login-body { display: flex; align-items: center; justify-content: center; min-height: 100vh; }
.login-card {
  width: 100%; max-width: 380px;
  background: var(--card); border: 1px solid var(--border);
  border-radius: var(--radius-lg); padding: 36px 32px;
  box-shadow: var(--shadow);
}
.brand { display: flex; align-items: center; gap: 10px; }
.brand-dot { width: 12px; height: 12px; border-radius: 50%; background: linear-gradient(135deg, var(--accent), var(--accent-2)); }
.brand h1 { font-size: 1.2rem; margin: 0; letter-spacing: -.02em; }
.subtitle { color: var(--text-dim); font-size: .88rem; margin: 8px 0 24px; }
.error-box {
  background: var(--danger-soft); border: 1px solid var(--danger);
  color: var(--danger); padding: 10px 14px; border-radius: 10px; font-size: .86rem; margin-bottom: 16px;
}
.login-form { display: flex; flex-direction: column; gap: 16px; }
.login-form label { display: flex; flex-direction: column; gap: 6px; font-size: .82rem; color: var(--text-dim); }
.login-form input, .dial-input {
  background: var(--bg-elev); border: 1px solid var(--border); color: var(--text);
  padding: 11px 13px; border-radius: 10px; font-size: .95rem; width: 100%;
}
.login-form input:focus, .dial-input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.login-form button {
  background: var(--accent); color: #fff; padding: 12px; border-radius: 10px; font-weight: 650; font-size: .95rem;
  box-shadow: 0 10px 24px rgba(124, 108, 240, .28);
}
.login-form button:hover { filter: brightness(1.08); transform: translateY(-1px); }

/* ============ SHELL FLEX ============ */
.flex-app {
  display: flex; height: 100vh; overflow: hidden;
  background:
    radial-gradient(circle at 8% 0%, var(--accent-soft), transparent 32%),
    radial-gradient(circle at 96% 100%, var(--success-soft), transparent 34%),
    var(--bg);
}

.rail {
  width: 78px; background: var(--bg-elev); border-right: 1px solid var(--border);
  display: flex; flex-direction: column; align-items: center; padding: 14px 0; gap: 6px; flex-shrink: 0;
}
.rail-logo {
  width: 40px; height: 40px; border-radius: 12px;
  background: linear-gradient(135deg, var(--accent), var(--accent-2));
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; font-size: .85rem; color: #fff; margin-bottom: 14px;
  box-shadow: 0 8px 20px rgba(124, 108, 240, .3);
}
.rail-btn {
  width: 62px; padding: 9px 0; border-radius: 11px; background: transparent; color: var(--text-dim);
  display: flex; flex-direction: column; align-items: center; gap: 3px; text-decoration: none; font-size: .65rem;
  position: relative;
}
.rail-btn .badge-count {
  position: absolute; top: 2px; right: 8px; min-width: 15px; padding: 1px 4px; font-size: .6rem; line-height: 1.4;
}
/* Badge de messages non lus: contraste fort (rouge, pas la couleur d'accent
   discrète utilisée pour les autres compteurs) + pulsation, pour qu'il
   attire vraiment l'oeil plutôt que de se fondre dans le rail latéral. */
#chat-badge {
  background: var(--danger); color: #fff;
  min-width: 18px; height: 18px; padding: 0 5px; font-size: .68rem; font-weight: 800;
  display: inline-flex; align-items: center; justify-content: center;
  box-shadow: 0 0 0 2px var(--bg-elev), 0 2px 6px rgba(0,0,0,.35);
  animation: pulse 1.6s infinite;
}
.rail-btn #chat-badge { top: -2px; right: 4px; }
.rail-btn:hover { background: var(--card); color: var(--text); }
.rail-btn.active { background: var(--accent-soft); color: var(--accent); }
.rail-icon { font-size: 1.15rem; line-height: 1; }
.rail-spacer { flex: 1; }

.flex-main { flex: 1; display: flex; flex-direction: column; min-width: 0; }

.flex-topbar {
  height: 62px; border-bottom: 1px solid var(--border); background: color-mix(in srgb, var(--bg-elev) 92%, transparent);
  backdrop-filter: blur(14px);
  display: flex; align-items: center; justify-content: space-between; padding: 0 20px; flex-shrink: 0;
}
.topbar-left { display: flex; align-items: center; gap: 9px; }
.reg-label { font-size: .84rem; color: var(--text-dim); }
.topbar-right { display: flex; align-items: center; gap: 16px; }
/* .agent-identity est devenu un <button> (ouvre le panneau mot de passe) -
   on annule le chrome par défaut du navigateur pour qu'il garde l'aspect
   d'origine (simple bloc avatar+nom, pas un bouton visible). */
.agent-identity {
  display: flex; align-items: center; gap: 10px;
  background: none; border: none; padding: 0; margin: 0; cursor: pointer;
  font: inherit; color: inherit; text-align: left; border-radius: 10px;
}
.agent-identity:hover { background: var(--card); }
.agent-avatar {
  width: 34px; height: 34px; border-radius: 11px; background: var(--accent-soft); color: var(--accent);
  display: flex; align-items: center; justify-content: center; font-weight: 700;
}
.agent-meta { display: flex; flex-direction: column; line-height: 1.25; }
.agent-name { font-size: .85rem; font-weight: 600; }
.agent-ext { font-size: .72rem; color: var(--text-dim); }

.agent-identity-wrap { position: relative; }
.password-panel {
  position: absolute; top: calc(100% + 8px); right: 0; z-index: 50;
  width: 260px; background: var(--card); border: 1px solid var(--border); border-radius: 14px;
  padding: 16px; box-shadow: 0 12px 32px rgba(0,0,0,.35);
  display: flex; flex-direction: column; gap: 9px;
}
.password-panel h3 { margin: 0 0 4px; font-size: .82rem; font-weight: 700; }
.password-panel input {
  background: var(--bg); border: 1px solid var(--border); border-radius: 8px;
  padding: 8px 10px; font-size: .82rem; color: var(--text); width: 100%;
}
.password-panel input:focus { outline: none; border-color: var(--accent); }
.password-panel .btn-primary { width: 100%; text-align: center; }
.pw-msg { margin: 0; font-size: .76rem; }
.pw-msg.error { color: var(--danger); }
.pw-msg.success { color: var(--success); }

.status-dot { width: 9px; height: 9px; border-radius: 50%; display: inline-block; }
.status-off { background: var(--danger); }
.status-connecting { background: var(--warn); animation: pulse 1.2s infinite; }
.status-on { background: var(--success); box-shadow: 0 0 0 4px var(--success-soft); }
@keyframes pulse { 0%,100% { opacity: 1 } 50% { opacity: .35 } }

.agent-status-btn {
  display: flex; align-items: center; gap: 7px;
  padding: 7px 15px; border-radius: 20px; font-size: .8rem; font-weight: 650;
  background: var(--bg); border: 1px solid var(--border); color: var(--text);
}
.status-pip { width: 8px; height: 8px; border-radius: 50%; background: currentColor; }

/* Sélecteur de motif de pause - même style de popover que .password-panel
   (agent-identity-wrap), déclenché en cliquant "Disponible" (la reprise,
   elle, est immédiate en un clic - voir btnAgentStatus dans app.js). */
.agent-status-wrap { position: relative; }
.status-reason-panel {
  position: absolute; top: calc(100% + 8px); right: 0; z-index: 50;
  width: 220px; background: var(--card); border: 1px solid var(--border); border-radius: 14px;
  padding: 12px; box-shadow: 0 12px 32px rgba(0,0,0,.35);
  display: flex; flex-direction: column; gap: 6px;
}
.status-reason-title { margin: 0 0 2px; font-size: .72rem; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--text-dim); }
.status-reason-btn {
  text-align: left; background: var(--bg); border: 1px solid var(--border); color: var(--text);
  padding: 8px 10px; border-radius: 9px; font-size: .82rem; cursor: pointer;
}
.status-reason-btn:hover { background: var(--card-2); border-color: var(--accent); }
.agent-status-btn.available { border-color: var(--success); color: var(--success); background: var(--success-soft); }
.agent-status-btn.paused { border-color: var(--warn); color: var(--warn); background: var(--warn-soft); }

.flex-body { flex: 1; display: grid; grid-template-columns: 280px 1fr 320px; min-height: 0; }

.tasks-col, .context-col { background: var(--bg-elev); overflow-y: auto; padding: 16px; }
.tasks-col { border-right: 1px solid var(--border); }
.context-col { border-left: 1px solid var(--border); }
.center-col { overflow-y: auto; padding: 24px; display: flex; flex-direction: column; }

/* Colonnes "Tâches" (dashboard file d'attente) et "Transcription/Journal"
   n'ont de sens que pendant un appel (vue softphone, #view-phone) - masquées
   sur les autres vues (Annuaire/Historique/File/Messages/Réunions/Chat) via
   la classe .non-phone-view basculée en JS sur .flex-body (voir switchView()
   dans app.js). Sélecteur à 2 classes => l'emporte sur les règles
   .flex-body des media queries plus bas quel que soit l'ordre dans le
   fichier (spécificité CSS, pas juste l'ordre des règles). */
.flex-body.non-phone-view { grid-template-columns: 1fr; }
.flex-body.non-phone-view .tasks-col,
.flex-body.non-phone-view .context-col { display: none; }

.col-header { display: flex; align-items: center; justify-content: space-between; margin: 6px 0 12px; }
.col-header h2 {
  margin: 0; font-size: .72rem; font-weight: 700; letter-spacing: .09em;
  text-transform: uppercase; color: var(--text-dim);
}
.badge-count {
  background: var(--accent-soft); color: var(--accent);
  padding: 2px 9px; border-radius: 999px; font-size: .72rem; font-weight: 700;
}
.empty-state { color: var(--text-dim); font-size: .82rem; margin: 4px 0 16px; }

/* ---- Task cards ---- */
.task-list { display: flex; flex-direction: column; gap: 8px; margin-bottom: 20px; }
.task-card {
  background: var(--card); border: 1px solid var(--border); border-left: 3px solid var(--border);
  border-radius: 12px; padding: 11px 13px; cursor: pointer; box-shadow: var(--shadow-sm);
}
.task-card:hover { background: var(--card-2); transform: translateY(-1px); }
.task-card.active { border-left-color: var(--accent); background: var(--card-2); }
.task-card.ringing { border-left-color: var(--warn); animation: pulse 1.4s infinite; }
.task-card.held { border-left-color: var(--text-dim); }
.task-top { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.task-name { font-weight: 650; font-size: .87rem; }
.task-sub { font-size: .72rem; color: var(--text-dim); margin-top: 3px; }

/* ---- Queue ---- */
.queue-mini { display: flex; gap: 10px; margin-bottom: 14px; }
.queue-mini.large { gap: 20px; margin-bottom: 22px; }
.queue-metric {
  flex: 1; background: var(--card); border: 1px solid var(--border);
  border-radius: 12px; padding: 11px; text-align: center; box-shadow: var(--shadow-sm);
}
.metric-value { display: block; font-size: 1.5rem; font-weight: 750; }
.metric-label { font-size: .66rem; color: var(--text-dim); text-transform: uppercase; letter-spacing: .05em; }

.member-list { display: flex; flex-direction: column; gap: 6px; }
.member-row {
  display: flex; align-items: center; justify-content: space-between;
  font-size: .8rem; padding: 8px 10px; background: var(--card); border-radius: 9px;
}
.member-row-actions { display: flex; align-items: center; gap: 8px; }
.badge { display: inline-flex; align-items: center; gap: 5px; font-size: .68rem; padding: 3px 10px; border-radius: 999px; font-weight: 700; }
.badge.dispo { background: var(--success-soft); color: var(--success); }
.badge.pause { background: var(--warn-soft); color: var(--warn); }
.badge.oncall { background: var(--danger-soft); color: var(--danger); }
.badge.unavailable { background: rgba(152, 162, 186, 0.16); color: var(--text-dim); }
.badge.ringing { background: var(--accent-2-soft, var(--warn-soft)); color: var(--accent-2, var(--warn)); }

/* ---- Views ---- */
.view { display: none; flex-direction: column; flex: 1; }
.view.active { display: flex; }

/* ---- Call hero ---- */
.call-hero { text-align: center; padding: 30px 0 18px; }
.hero-avatar {
  position: relative;
  width: 100px; height: 100px; border-radius: 30px; margin: 0 auto 18px;
  background: linear-gradient(145deg, var(--card-2), var(--card)); border: 1px solid var(--border); box-shadow: var(--shadow);
  display: flex; align-items: center; justify-content: center; font-size: 2.1rem; font-weight: 700; color: var(--text-dim);
}
.hero-avatar.active {
  background: linear-gradient(145deg, var(--accent-soft), color-mix(in srgb, var(--accent-soft) 40%, var(--card)));
  border-color: var(--accent); color: var(--accent);
}
.hero-avatar.ringing { border-color: var(--warn); color: var(--warn); animation: pulse 1.2s infinite; }

/* Indicateur "en train de sonner" à 3 points animés (inspiré de la démo
   Wazo WebRTC), plus parlant qu'un simple pulse sur l'avatar seul. */
.ringing-dots { display: none; position: absolute; bottom: -4px; left: 50%; transform: translateX(-50%); gap: 4px; }
.hero-avatar.ringing .ringing-dots { display: flex; }
.ringing-dots span {
  width: 6px; height: 6px; border-radius: 50%; background: var(--warn);
  animation: dot-bounce 1.2s infinite ease-in-out;
}
.ringing-dots span:nth-child(2) { animation-delay: .15s; }
.ringing-dots span:nth-child(3) { animation-delay: .3s; }
@keyframes dot-bounce {
  0%, 60%, 100% { transform: translateY(0); opacity: .5; }
  30% { transform: translateY(-5px); opacity: 1; }
}
.hero-name { font-size: 1.5rem; font-weight: 800; letter-spacing: -.02em; }
.hero-state { font-size: .85rem; color: var(--text-dim); margin-top: 5px; }
.hero-timer { font-size: 1.05rem; color: var(--accent); margin-top: 8px; font-variant-numeric: tabular-nums; font-weight: 700; }

/* Forme d'onde animée, visible uniquement quand un appel est réellement
   connecté (.hero-avatar.active) - purement décoratif/CSS, ne dépend
   d'aucun JS supplémentaire. */
.wave { display: none; justify-content: center; align-items: center; gap: 5px; height: 38px; margin: 14px 0 4px; }
.call-hero:has(.hero-avatar.active) .wave { display: flex; }
.wave span { width: 4px; border-radius: 999px; background: linear-gradient(var(--accent-2), var(--accent)); animation: wave-bounce 1.2s infinite ease-in-out; }
.wave span:nth-child(1) { height: 14px; }
.wave span:nth-child(2) { height: 26px; animation-delay: .1s; }
.wave span:nth-child(3) { height: 36px; animation-delay: .2s; }
.wave span:nth-child(4) { height: 20px; animation-delay: .3s; }
.wave span:nth-child(5) { height: 32px; animation-delay: .4s; }
.wave span:nth-child(6) { height: 17px; animation-delay: .5s; }
.wave span:nth-child(7) { height: 28px; animation-delay: .6s; }
@keyframes wave-bounce { 0%, 100% { transform: scaleY(.6); opacity: .55; } 50% { transform: scaleY(1); opacity: 1; } }

.hero-actions {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(68px, 1fr)); gap: 12px;
  max-width: 430px; margin: 0 auto 24px;
}
.action-btn {
  aspect-ratio: 1; border-radius: 20px; font-size: 1.2rem;
  display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 6px;
  background: var(--card); border: 1px solid var(--border); color: var(--text); box-shadow: var(--shadow-sm);
}
.action-btn .ico { font-size: 1.15rem; line-height: 1; }
.action-btn small { font-size: .6rem; font-weight: 700; color: var(--text-dim); text-transform: uppercase; letter-spacing: .04em; }
.action-btn:hover { background: var(--card-2); transform: translateY(-2px); box-shadow: var(--shadow); }
.action-btn.accept { background: var(--success); color: #05301e; border-color: transparent; }
.action-btn.accept small { color: #05301e; opacity: .75; }
.action-btn.reject { background: var(--danger); color: #3b0710; border-color: transparent; }
.action-btn.reject small { color: #3b0710; opacity: .75; }
.action-btn.secondary.on { background: var(--accent-soft); color: var(--accent); border-color: var(--accent); }
.action-btn.secondary.on small { color: var(--accent); }

/* ---- Dialer ---- */
.dialer-panel { max-width: 300px; margin: 0 auto; width: 100%; }
.dial-input { text-align: center; font-size: 1.1rem; margin-bottom: 14px; }
.keypad { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; margin-bottom: 14px; }
.key {
  background: var(--card); border: 1px solid var(--border); color: var(--text);
  padding: 15px 0; border-radius: 14px; font-size: 1.1rem; font-weight: 700; box-shadow: var(--shadow-sm);
}
.key:hover { background: var(--card-2); transform: translateY(-1px); }
.video-toggle {
  display: flex; align-items: center; gap: 8px; justify-content: center;
  font-size: .82rem; color: var(--text-dim); margin-bottom: 13px; cursor: pointer;
}
.call-btn {
  width: 100%; padding: 15px; border-radius: 14px; font-size: 1rem; font-weight: 700;
  background: linear-gradient(135deg, var(--success), #14b87e); color: #05301e;
  box-shadow: 0 10px 26px var(--success-soft);
}
.call-btn:hover { filter: brightness(1.06); transform: translateY(-1px); }

/* ---- Transfer ---- */
.transfer-panel { max-width: 340px; margin: 18px auto 0; width: 100%; }
.transfer-panel input {
  width: 100%; background: var(--bg-elev); border: 1px solid var(--border); color: var(--text);
  padding: 11px 13px; border-radius: 10px; margin-bottom: 10px;
}
.transfer-buttons { display: flex; gap: 8px; flex-wrap: wrap; }
.btn-flat {
  flex: 1; min-width: 120px; padding: 10px; border-radius: 10px; font-size: .82rem;
  background: var(--card); border: 1px solid var(--border); color: var(--text);
}
.btn-flat:hover { background: var(--card-2); }
.btn-flat.success { background: var(--success); color: #05301e; border-color: transparent; }

/* ---- Call flip (basculer/récupérer un appel entre postes) ---- */
#flip-targets-list { display: flex; flex-direction: column; gap: 8px; }
.flip-target-btn {
  width: 100%; padding: 10px 12px; border-radius: 10px; font-size: .84rem; text-align: left;
  background: var(--card); border: 1px solid var(--border); color: var(--text); cursor: pointer;
}
.flip-target-btn:hover { background: var(--card-2); border-color: var(--accent); }
.pull-banner {
  max-width: 340px; margin: 14px auto 0; width: 100%; display: flex; align-items: center;
  justify-content: space-between; gap: 10px; padding: 10px 14px; border-radius: 12px;
  background: var(--accent-soft); border: 1px solid var(--accent); font-size: .82rem;
}

/* ---- Raccourcis (touches BLF/composition rapide/parcage) ---- */
.shortcuts-panel { max-width: 300px; margin: 4px auto 14px; width: 100%; }
.shortcuts-title { font-size: .72rem; color: var(--text-dim); text-transform: uppercase; letter-spacing: .04em; margin-bottom: 8px; }
.shortcuts-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 8px; }
.shortcut-btn {
  display: flex; align-items: center; gap: 7px; background: var(--card); border: 1px solid var(--border);
  color: var(--text); padding: 9px 10px; border-radius: 10px; font-size: .78rem; text-align: left;
  overflow: hidden; box-shadow: var(--shadow-sm);
}
.shortcut-btn:hover { background: var(--card-2); }
.shortcut-btn .shortcut-label { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.shortcut-btn .shortcut-dot { width: 9px; height: 9px; border-radius: 50%; background: var(--border); flex-shrink: 0; }
.shortcut-btn.state-idle .shortcut-dot { background: var(--success); }
.shortcut-btn.state-busy .shortcut-dot { background: var(--danger); }
.shortcut-btn.state-ringing .shortcut-dot { background: var(--warn); animation: shortcut-blink 1s infinite; }
.shortcut-btn.type-speeddial .shortcut-dot { background: var(--accent); }
.shortcut-btn.type-park .shortcut-dot { background: var(--warn); }
.shortcut-btn.type-pickup .shortcut-dot { background: var(--text-dim); }
@keyframes shortcut-blink { 50% { opacity: .25; } }

/* ---- Video ---- */
.video-area {
  position: relative; margin-bottom: 18px; background: #000;
  border-radius: 14px; overflow: hidden; aspect-ratio: 16/9;
}
.video-area #remote-video { width: 100%; height: 100%; object-fit: cover; }
.video-area #local-video {
  position: absolute; bottom: 10px; right: 10px; width: 26%;
  border-radius: 9px; border: 2px solid var(--border); object-fit: cover;
}

/* ---- Directory / History ---- */
.directory-list, .history-list { display: flex; flex-direction: column; gap: 5px; margin-top: 12px; }
.directory-row {
  display: flex; align-items: center; gap: 12px; padding: 9px 12px;
  border-radius: 13px; cursor: pointer; font-size: .87rem; background: var(--card);
  border: 1px solid transparent;
}
.directory-row:hover { background: var(--card-2); border-color: var(--border); }
.dir-avatar {
  position: relative; width: 38px; height: 38px; border-radius: 12px; flex-shrink: 0;
  background: var(--accent-soft); color: var(--accent); font-weight: 750; font-size: .84rem;
  display: flex; align-items: center; justify-content: center;
}
.presence-dot {
  width: 9px; height: 9px; border-radius: 50%; flex-shrink: 0;
  position: absolute; right: -2px; bottom: -2px; border: 2px solid var(--card);
}
.presence-idle { background: var(--success); }
.presence-inuse, .presence-busy { background: var(--danger); }
.presence-ringing { background: var(--warn); }
.presence-unavailable, .presence-unknown { background: var(--text-dim); }
.directory-row .ext { margin-left: auto; color: var(--text-dim); font-size: .78rem; }
.dir-actions { display: flex; gap: 2px; flex-shrink: 0; margin-left: 8px; }
.dir-fav, .dir-edit, .dir-delete, .dir-call-voice, .dir-call-video, .dir-chat {
  background: none; border: none; cursor: pointer; font-size: .92rem; color: var(--text-dim);
  padding: 3px 5px; border-radius: 7px; line-height: 1;
}
.dir-fav:hover, .dir-edit:hover, .dir-delete:hover,
.dir-call-voice:hover, .dir-call-video:hover, .dir-chat:hover { background: var(--card-2); color: var(--text); }
.dir-fav.active { color: #f5b942; }
.dir-call-voice:hover { color: var(--success); }
.dir-call-video:hover { color: var(--accent); }
.dir-chat:hover { color: var(--accent-2, var(--accent)); }
.directory-section-title {
  font-size: .7rem; font-weight: 750; text-transform: uppercase; letter-spacing: .05em;
  color: var(--text-dim); margin: 14px 2px 4px;
}
.directory-section-title:first-child { margin-top: 0; }

.history-row {
  display: flex; justify-content: space-between; gap: 10px;
  padding: 10px 12px; border-radius: 10px; background: var(--card); font-size: .82rem;
}
.history-row .meta { color: var(--text-dim); }
.disposition-ANSWERED { color: var(--success); }
.disposition-NO_ANSWER, .disposition-BUSY, .disposition-FAILED { color: var(--danger); }

/* ---- Chat interne (messagerie 1-à-1) ---- */
.chat-layout {
  display: flex; gap: 18px; flex: 1; min-height: 0;
}
.chat-contacts {
  width: 240px; flex-shrink: 0; display: flex; flex-direction: column; gap: 5px;
  overflow-y: auto;
}
.chat-contact-row {
  display: flex; align-items: center; gap: 10px; padding: 9px 10px;
  border-radius: 12px; cursor: pointer; font-size: .84rem; background: var(--card);
  border: 1px solid transparent;
}
.chat-contact-row:hover { background: var(--card-2); border-color: var(--border); }
.chat-contact-row.active { background: var(--accent-soft); border-color: var(--accent); }
.chat-contact-row .name { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.chat-contact-row .role { font-size: .68rem; color: var(--text-dim); }
.chat-contact-row .unread {
  background: var(--danger); color: #fff; border-radius: 999px; font-size: .68rem; font-weight: 700;
  min-width: 18px; height: 18px; display: flex; align-items: center; justify-content: center; padding: 0 5px;
}
.chat-conversation { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.chat-conv-header { font-size: .9rem; font-weight: 700; margin-bottom: 10px; display: flex; align-items: center; gap: 10px; }
.chat-back-btn {
  display: none; /* visible uniquement en vue mobile empilée, voir media query plus bas */
  width: 34px; height: 34px; border-radius: 10px; border: 1px solid var(--border); background: var(--card);
  color: var(--text); font-size: 1.1rem; align-items: center; justify-content: center; flex-shrink: 0;
}
.chat-messages {
  flex: 1; overflow-y: auto; display: flex; flex-direction: column; gap: 8px;
  background: var(--card); border-radius: 14px; padding: 14px; margin-bottom: 12px;
}
.chat-bubble {
  max-width: 70%; padding: 8px 13px; border-radius: 16px; font-size: .85rem; line-height: 1.4;
  word-wrap: break-word;
}
.chat-bubble.out { align-self: flex-end; background: var(--accent); color: #fff; border-bottom-right-radius: 4px; }
.chat-bubble.in { align-self: flex-start; background: var(--bg-elev); border: 1px solid var(--border); border-bottom-left-radius: 4px; }
.chat-bubble time { display: block; font-size: .65rem; opacity: .7; margin-top: 3px; }
.chat-input-row { display: flex; gap: 8px; }
.chat-input-row input { flex: 1; }
.chat-empty { color: var(--text-dim); font-size: .85rem; margin: auto; }

/* ---- Transcript & log ---- */
.col-header-actions { display: flex; align-items: center; gap: 10px; }
.live-dot { font-size: .68rem; color: var(--danger); animation: pulse 1.5s infinite; }

/* Interrupteur pour activer/désactiver la transcription en direct (Whisper).
   Coupe uniquement l'envoi audio->serveur côté navigateur - aucune requête
   Whisper n'est faite tant qu'il est désactivé. */
.toggle-switch { position: relative; display: inline-flex; cursor: pointer; }
.toggle-switch input { position: absolute; opacity: 0; width: 0; height: 0; }
.toggle-track {
  width: 34px; height: 18px; border-radius: 999px; background: var(--border);
  transition: background .15s ease; position: relative; flex-shrink: 0;
}
.toggle-thumb {
  position: absolute; top: 2px; left: 2px; width: 14px; height: 14px;
  border-radius: 50%; background: #fff; transition: transform .15s ease;
  box-shadow: 0 1px 2px rgba(0,0,0,.3);
}
.toggle-switch input:checked + .toggle-track { background: var(--success); }
.toggle-switch input:checked + .toggle-track .toggle-thumb { transform: translateX(16px); }
.toggle-switch input:focus-visible + .toggle-track { outline: 2px solid var(--accent); outline-offset: 2px; }
.transcript-box {
  background: var(--card); border-radius: 12px; padding: 13px;
  max-height: 300px; overflow-y: auto; margin-bottom: 20px;
  display: flex; flex-direction: column; gap: 9px; font-size: .83rem;
}
.transcript-line { display: flex; flex-direction: column; gap: 2px; }
.transcript-line .speaker { font-size: .7rem; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; }
.transcript-line.agent .speaker { color: var(--accent); }
.transcript-line.caller .speaker { color: var(--success); }

.event-log { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.event-log li { font-size: .76rem; color: var(--text-dim); border-bottom: 1px dashed var(--border); padding-bottom: 6px; }
.event-log li .ts { color: var(--text-dim); opacity: .7; margin-right: 7px; }

.hidden { display: none !important; }

/* ============ ADMIN (pages autonomes : Mitel, touches WebRTC...) ============ */
.topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 26px; border-bottom: 1px solid var(--border); background: var(--bg-elev);
}
.agent-info { display: flex; align-items: center; gap: 9px; font-size: .85rem; color: var(--text-dim); }
.logout-link { color: var(--accent); text-decoration: none; margin-left: 12px; font-weight: 600; }
.logout-link:hover { text-decoration: underline; }
.sep { opacity: .4; }
.admin-main { max-width: 940px; margin: 0 auto; padding: 26px; }
.admin-main h1 { font-size: 1.25rem; margin-bottom: 20px; letter-spacing: -.02em; }
.card { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 20px; margin-bottom: 18px; box-shadow: var(--shadow-sm); }
.card h2 { margin: 0 0 14px; font-size: .95rem; }
.jail-header { display: flex; justify-content: space-between; align-items: baseline; flex-wrap: wrap; gap: 8px; margin-bottom: 12px; }
.jail-header h2 { margin: 0; }
.jail-stats { font-size: .78rem; color: var(--text-dim); }
/* Filtre générique injecté en JS au-dessus de chaque <table id="table-*">
   (initTableFilters() dans admin.html) - un seul style pour les 24 tableaux
   admin, pas besoin de dupliquer un <input> par écran. */
.table-filter-wrap { margin-bottom: 10px; }
.table-filter-input {
  width: 100%; max-width: 320px; background: var(--bg-elev); border: 1px solid var(--border);
  color: var(--text); padding: 8px 12px; border-radius: 9px; font-size: .84rem;
}
.table-filter-input:focus { outline: none; border-color: var(--accent); }
.table-filter-empty { padding: 14px 8px; color: var(--text-dim); font-size: .84rem; font-style: italic; }

/* Modale générique (actuellement : transcription du journal d'appels) -
   overlay plein écran + boîte centrée, réutilisable telle quelle pour de
   futures modales admin. */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,.55); z-index: 200;
  display: flex; align-items: center; justify-content: center; padding: 20px;
}
.modal-overlay.hidden { display: none; }
.modal-box {
  background: var(--card); border: 1px solid var(--border); border-radius: 16px;
  max-width: 560px; width: 100%; max-height: 82vh; overflow-y: auto;
  padding: 20px; box-shadow: 0 20px 60px rgba(0,0,0,.45);
}
.modal-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; margin-bottom: 14px; }
.modal-head h3 { margin: 0 0 3px; font-size: 1.02rem; }
.modal-sub { margin: 0; font-size: .78rem; color: var(--text-dim); }
.modal-close-btn {
  background: var(--bg-elev); border: 1px solid var(--border); color: var(--text);
  width: 30px; height: 30px; border-radius: 9px; font-size: .9rem; cursor: pointer; flex-shrink: 0;
}
.modal-close-btn:hover { border-color: var(--accent); }
.modal-actions { display: flex; justify-content: flex-end; gap: 10px; margin-top: 16px; }
.adhoc-visio-body { display: flex; flex-direction: column; gap: 6px; }
.adhoc-visio-body label { font-size: .8rem; color: var(--text-dim); }
.adhoc-visio-body select, .adhoc-visio-body input {
  background: var(--bg-elev); border: 1px solid var(--border); color: var(--text);
  padding: 9px 12px; border-radius: 9px; font-size: .88rem; font-family: inherit;
}
.adhoc-visio-body select:focus, .adhoc-visio-body input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.adhoc-visio-body .text-dim-note { margin: 2px 0 0; }

.icon-btn-transcript {
  background: var(--accent-soft); border: 1px solid transparent; color: var(--accent);
  width: 30px; height: 30px; border-radius: 9px; font-size: .95rem; cursor: pointer;
}
.icon-btn-transcript:hover { border-color: var(--accent); }
.text-dim-note { color: var(--text-dim); font-size: .8rem; }

/* Résumé agrégé au-dessus de la liste des files (dashboard admin) - lecture
   d'un coup d'oeil façon wallboard, avant le détail file par file qui existait
   déjà. Couleur sémantique (disponible/en appel/en pause) distincte de
   l'accent de la marque, cohérent avec le badge pause/dispo déjà utilisé. */
.wallboard-summary { display: flex; flex-wrap: wrap; gap: 10px; margin: 2px 0 14px; }
.wallboard-stat {
  flex: 1 1 90px; text-align: center; background: var(--bg-elev); border: 1px solid var(--border);
  border-radius: 10px; padding: 10px 6px; display: flex; flex-direction: column; gap: 2px;
}
.wallboard-stat-value { font-size: 1.3rem; font-weight: 750; font-variant-numeric: tabular-nums; }
.wallboard-stat-label { font-size: .68rem; color: var(--text-dim); text-transform: uppercase; letter-spacing: .04em; }
.wallboard-stat.available .wallboard-stat-value { color: var(--success); }
.wallboard-stat.oncall .wallboard-stat-value { color: var(--accent); }
.wallboard-stat.paused .wallboard-stat-value { color: var(--warn); }

.ip-table { width: 100%; border-collapse: collapse; margin-bottom: 12px; }
.ip-table th, .ip-table td { text-align: left; padding: 10px 8px; border-bottom: 1px solid var(--border); font-size: .85rem; }
.ip-table th { color: var(--text-dim); font-weight: 700; font-size: .72rem; text-transform: uppercase; letter-spacing: .05em; }
.ip-table tbody tr:hover { background: var(--card-2); }
.ip-table select, .ip-table input[type="text"] {
  background: var(--bg-elev); border: 1px solid var(--border); color: var(--text);
  padding: 6px 8px; border-radius: 7px; width: 100%;
}
.empty-note { color: var(--text-dim); font-size: .84rem; margin-bottom: 12px; }
.inline-form { display: inline; }
.btn-sm { padding: 6px 12px; font-size: .78rem; border-radius: 8px; }
.btn-primary { background: var(--accent); color: #fff; border-radius: 10px; padding: 10px 16px; font-weight: 650; box-shadow: 0 8px 20px var(--accent-soft); }
.btn-primary:hover { filter: brightness(1.06); transform: translateY(-1px); }
.btn-secondary { background: var(--bg-elev); color: var(--text); border: 1px solid var(--border); border-radius: 10px; padding: 10px 16px; }
.btn-secondary:hover { background: var(--card-2); box-shadow: var(--shadow-sm); }
.btn-danger { background: var(--danger); color: #fff; border-radius: 10px; padding: 10px 16px; }
.btn-danger:hover { filter: brightness(1.06); }
.btn-success { background: var(--success); color: #05301e; border-radius: 10px; padding: 10px 16px; }
.ban-form, .mitel-form { display: flex; gap: 10px; flex-wrap: wrap; }
.ban-form input, .mitel-form input, .mitel-form select {
  background: var(--bg-elev); border: 1px solid var(--border); color: var(--text);
  padding: 9px 12px; border-radius: 9px;
}
.ban-form input:focus, .mitel-form input:focus, .mitel-form select:focus, .ip-table input:focus, .ip-table select:focus {
  outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft);
}
.ban-form input { flex: 1; }
.mitel-form input[type="text"] { flex: 1; min-width: 140px; }
code { background: var(--bg-elev); padding: 2px 6px; border-radius: 6px; font-size: .85em; }

/* ============ ADMIN V2 (dashboard dédié) ============ */
.adm-shell { display: flex; min-height: 100vh; }

.adm-sidebar {
  width: 264px; flex-shrink: 0; background: var(--bg-elev); border-right: 1px solid var(--border);
  display: flex; flex-direction: column; padding: 20px 14px; position: sticky; top: 0; height: 100vh; overflow-y: auto;
}
.adm-brand { display: flex; align-items: center; gap: 11px; padding: 2px 8px 22px; }
.adm-brand-logo {
  width: 38px; height: 38px; border-radius: 12px; flex-shrink: 0;
  background: linear-gradient(135deg, var(--accent), var(--accent-2));
  display: flex; align-items: center; justify-content: center; font-weight: 750; color: #fff;
  box-shadow: 0 8px 20px rgba(124, 108, 240, .3);
}
.adm-brand-text strong { display: block; font-size: .92rem; line-height: 1.25; letter-spacing: -.02em; }
.adm-brand-text span { display: block; font-size: .68rem; color: var(--text-dim); text-transform: uppercase; letter-spacing: .06em; }

.adm-nav-group { margin-bottom: 20px; }
.adm-nav-title {
  font-size: .64rem; text-transform: uppercase; letter-spacing: .09em; font-weight: 750;
  color: var(--text-dim); padding: 0 12px; margin-bottom: 6px;
  display: flex; align-items: center; justify-content: space-between; cursor: pointer; user-select: none;
}
.adm-nav-title:hover { color: var(--text); }
.adm-nav-title .adm-nav-chevron { font-size: .62rem; transition: transform .15s; flex-shrink: 0; }
.adm-nav-group.collapsed .adm-nav-title .adm-nav-chevron { transform: rotate(-90deg); }
.adm-nav-group.collapsed .adm-nav-item { display: none; }

/* Catégories du sélecteur de permissions (profils agent/admin, 2026-08-14)
   - même langage visuel que .adm-nav-title ci-dessus (que ces catégories
   reprennent d'ailleurs directement pour les profils admin), en plus léger
   car imbriqué dans un formulaire plutôt que dans la nav. */
.perm-category { margin-bottom: 14px; }
.perm-category:last-child { margin-bottom: 0; }
.perm-category-title {
  font-size: .64rem; text-transform: uppercase; letter-spacing: .09em; font-weight: 750;
  color: var(--text-dim); margin: 0 0 6px;
}
.perm-category-items { display: flex; flex-wrap: wrap; gap: 8px; }

.adm-nav-item {
  position: relative;
  display: flex; align-items: center; gap: 11px; padding: 10px 12px; border-radius: 11px;
  color: var(--text-dim); text-decoration: none; font-size: .86rem; cursor: pointer; background: transparent;
  width: 100%; text-align: left; font-family: inherit; border: none; margin-bottom: 2px; font-weight: 600;
}
.adm-nav-item:hover { background: var(--card); color: var(--text); }
.adm-nav-item.active { background: var(--accent-soft); color: var(--accent); }
.adm-nav-item.active::before {
  content: ""; position: absolute; left: -14px; top: 50%; transform: translateY(-50%);
  height: 22px; width: 3px; border-radius: 0 4px 4px 0; background: var(--accent);
}
.adm-nav-item.disabled { opacity: .5; cursor: default; }
.adm-nav-item.disabled:hover { background: transparent; color: var(--text-dim); }
.adm-nav-icon { width: 20px; text-align: center; font-size: 1rem; flex-shrink: 0; }
.nav-soon {
  margin-left: auto; font-size: .6rem; background: var(--bg); border: 1px solid var(--border);
  color: var(--text-dim); padding: 2px 7px; border-radius: 8px; flex-shrink: 0;
}

.adm-sidebar-footer { margin-top: auto; padding-top: 14px; border-top: 1px solid var(--border); display: flex; flex-direction: column; gap: 2px; }

.adm-main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.adm-topbar {
  height: 68px; display: flex; align-items: center; justify-content: space-between; gap: 16px;
  padding: 0 30px; border-bottom: 1px solid var(--border);
  background: color-mix(in srgb, var(--bg-elev) 90%, transparent); backdrop-filter: blur(14px);
  flex-shrink: 0; position: sticky; top: 0; z-index: 5;
}
.adm-title { font-size: 1.1rem; font-weight: 750; margin: 0; letter-spacing: -.02em; }
.adm-subtitle { font-size: .78rem; color: var(--text-dim); margin-top: 2px; }
.adm-content { padding: 28px 32px 60px; max-width: 1180px; width: 100%; margin: 0 auto; }

/* Bouton icône rond (bascule de thème, notifications...) commun à la topbar admin */
.adm-icon-btn {
  width: 40px; height: 40px; border-radius: 11px; border: 1px solid var(--border); background: var(--card);
  color: var(--text-dim); display: flex; align-items: center; justify-content: center; font-size: 1.05rem;
  flex-shrink: 0;
}
.adm-icon-btn:hover { color: var(--text); box-shadow: var(--shadow-sm); background: var(--card-2); }

/* Bouton "Installer" (PWA) - vit dans le menu avatar (#password-panel),
   pleine largeur comme le bouton "Enregistrer" du changement de mot de
   passe juste en dessous ; une bordure basse le sépare visuellement du
   reste du menu. */
.install-app-btn {
  width: 100%; text-align: center; padding: 8px 14px; font-size: .82rem; font-weight: 600;
  margin-bottom: 4px; padding-bottom: 13px; border-bottom: 1px solid var(--border); border-radius: 0;
}
.install-ios-hint {
  font-size: .74rem; color: var(--text-dim); background: var(--card); border: 1px solid var(--border);
  border-radius: 11px; padding: 8px 12px; cursor: default; margin-bottom: 4px;
}

.adm-section-head { display: flex; align-items: flex-end; justify-content: space-between; margin-bottom: 20px; gap: 12px; flex-wrap: wrap; }
.adm-section-head h1 { font-size: 1.3rem; margin: 0; letter-spacing: -.02em; }
.adm-section-head p { color: var(--text-dim); font-size: .84rem; margin: 5px 0 0; }

/* ---- KPI cards ---- */
.kpi-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 16px; margin-bottom: 26px; }
.kpi-card { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 18px 20px; box-shadow: var(--shadow-sm); transition: transform .15s, box-shadow .15s; }
.kpi-card:hover { transform: translateY(-2px); box-shadow: var(--shadow); }
.kpi-icon { width: 38px; height: 38px; border-radius: 11px; display: flex; align-items: center; justify-content: center; font-size: 1.1rem; margin-bottom: 14px; }
.kpi-icon.blue { background: var(--accent-soft); color: var(--accent); }
.kpi-icon.green { background: var(--success-soft); color: var(--success); }
.kpi-icon.amber { background: var(--warn-soft); color: var(--warn); }
.kpi-icon.pink { background: var(--danger-soft); color: var(--danger); }
.kpi-value { font-size: 1.85rem; font-weight: 800; line-height: 1.1; font-variant-numeric: tabular-nums; letter-spacing: -.03em; }
.kpi-label { font-size: .78rem; color: var(--text-dim); margin-top: 5px; }

/* ---- Dashboard grid ---- */
.dash-grid { display: grid; grid-template-columns: 1.3fr 1fr; gap: 20px; align-items: start; }
@media (max-width: 980px) { .dash-grid { grid-template-columns: 1fr; } }

.bar-row { display: flex; align-items: center; gap: 10px; margin-bottom: 11px; font-size: .82rem; }
.bar-row:last-child { margin-bottom: 0; }
.bar-row .bar-label { width: 76px; flex-shrink: 0; color: var(--text-dim); }
.bar-track { flex: 1; height: 8px; background: var(--bg-elev); border-radius: 99px; overflow: hidden; }
.bar-fill { height: 100%; background: linear-gradient(90deg, var(--accent), var(--accent-2)); border-radius: 99px; }
.bar-row .bar-count { width: 40px; text-align: right; font-weight: 650; flex-shrink: 0; }

.msg-preview-row { display: flex; flex-direction: column; gap: 2px; padding: 10px 12px; background: var(--card); border: 1px solid var(--border); border-radius: 10px; margin-bottom: 8px; font-size: .82rem; }
.msg-preview-row:last-child { margin-bottom: 0; }
.msg-preview-top { display: flex; justify-content: space-between; gap: 8px; font-weight: 650; }
.msg-preview-top .ts { font-weight: 400; color: var(--text-dim); font-size: .72rem; }
.msg-preview-text { color: var(--text-dim); font-size: .78rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.adm-filter-input {
  background: var(--bg-elev); border: 1px solid var(--border); color: var(--text);
  padding: 9px 13px; border-radius: 10px; font-size: .85rem; width: 100%; max-width: 280px;
}
.adm-filter-input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }

.card-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 14px; }
.card-head h2 { margin: 0; font-size: .95rem; }
.card-head .live-dot { margin-left: 6px; }

/* Un bloc par file d'attente (tableau de bord admin + vue File du softphone,
   quand l'agent est membre de plusieurs files) */
.queue-block { margin-bottom: 18px; }
.queue-block:last-child { margin-bottom: 0; }
.queue-block-head { display: flex; justify-content: space-between; align-items: baseline; font-size: .85rem; font-weight: 650; margin-bottom: 8px; }
.queue-block-num { color: var(--text-dim); font-weight: 400; font-size: .74rem; }

.recording-method-btn.active { background: var(--accent-soft); color: var(--accent); }

/* Liens Mitel/Softphone/Déconnexion : rangés dans la sidebar sur desktop,
   déplacés en icônes compactes dans la topbar sur mobile (voir media query
   plus bas) pour ne pas surcharger la barre de nav du bas. */
.adm-mobile-links { display: none; }

/* ============ RESPONSIVE ============ */
@media (max-width: 1150px) {
  .flex-body { grid-template-columns: 240px 1fr; }
  .context-col { display: none; }
  .context-col.mobile-visible { display: block; }
}

/* Smartphone en orientation paysage (largeur > les seuils "mobile debout"
   ci-dessus/ci-dessous, ex. ~740-930px sur la plupart des téléphones - donc
   pas couvert par le @media max-width: 820px pensé pour le portrait) mais
   hauteur très réduite (typiquement 350-430px) : même sur le softphone
   (#view-phone, contrairement à .non-phone-view plus haut qui ne visait que
   les AUTRES onglets), Tâches et Transcription/Journal écrasent le clavier
   d'appel dans une hauteur déjà comptée - masquées ici sans condition,
   .center-col prend toute la largeur. orientation:landscape + max-height
   plutôt que max-width seul, pour ne pas viser aussi les tablettes/desktop
   en fenêtre large-mais-basse. */
@media (orientation: landscape) and (max-height: 500px) {
  .flex-body { grid-template-columns: 1fr !important; }
  .tasks-col, .context-col { display: none !important; }
}

@media (max-width: 820px) {
  html { -webkit-text-size-adjust: 100%; }

  /* .flex-app a 2 enfants directs: <nav class="rail"> et <div class="flex-main">.
     On les réordonne explicitement (plutôt que column-reverse, qui inverserait
     aussi l'ordre de tabulation/lecture) pour avoir le rail comme barre de
     navigation collée en bas de l'écran, pattern classique en mobile. */
  /* Sur desktop .flex-app est figé à 100vh avec overflow:hidden (chaque
     colonne défile indépendamment). Sur mobile on empile tout et on laisse
     la PAGE défiler normalement, sinon le contenu qui dépasse serait
     simplement invisible au lieu de scrollable. */
  .flex-app { flex-direction: column; height: auto; min-height: 100vh; overflow: visible; }
  .flex-main { order: 1; overflow: visible; }
  .rail {
    order: 2;
    width: 100%; flex-direction: row; justify-content: flex-start;
    padding: 6px 2px calc(6px + env(safe-area-inset-bottom, 0px)); border-right: none; border-top: 1px solid var(--border);
    position: sticky; bottom: 0; z-index: 20;
    /* Trop de boutons pour tenir sur une largeur d'ecran mobile (le rail a
       grandi au fil des fonctionnalites ajoutees) - plutot que les ecraser
       illisibles avec flex:1, on garde une taille lisible et on laisse
       defiler horizontalement ceux qui debordent. */
    overflow-x: auto; -webkit-overflow-scrolling: touch;
  }
  .rail-logo { display: none; }
  .rail-btn { width: auto; flex: 0 0 auto; min-width: 66px; padding: 6px 8px; min-height: 44px; justify-content: center; }
  .rail-label { font-size: .6rem; }
  .rail-spacer { display: none; }

  /* Le conteneur devient une colonne flex (pas juste "block") pour que
     `order` fonctionne vraiment: l'essentiel (composer/décrocher) doit
     apparaître EN PREMIER sur mobile, pas la liste des tâches. */
  .flex-body { display: flex; flex-direction: column; }
  .center-col { order: 1; padding: 18px 14px 10px; }
  /* Tâches ("Ma file d'attente") et Transcription/Journal masquées ici SANS
     CONDITION, y compris en portrait (pas seulement en paysage, voir la
     media query orientation:landscape plus haut) - signalé par l'utilisateur
     (2026-08-14) : sur un vrai téléphone, ces deux blocs empilés sous le
     clavier d'appel obligent à défiler énormément pour atteindre le rail de
     nav en bas, pour un contenu qui ne sert de toute façon qu'EN COURS
     d'appel. Remplace l'ancien comportement (order:2/3 + display:block) qui
     les affichait quand même, "vérifié inchangé" à l'époque du correctif
     paysage - direction utilisateur explicitement revue depuis. */
  .tasks-col, .context-col { display: none !important; }

  .flex-topbar { height: auto; flex-wrap: wrap; gap: 10px; padding: 10px 14px; }
  .agent-meta { display: none; } /* redondant avec le nom déjà visible dans l'appel/le titre */
  .hero-avatar { width: 70px; height: 70px; font-size: 1.6rem; }
  .action-btn { width: 54px; height: 54px; font-size: 1.3rem; }
  .hero-actions { gap: 18px; }

  /* iOS zoome automatiquement la page si un champ a une taille de police
     < 16px au focus — gênant en plein appel. On force 16px sur mobile. */
  .login-form input, .dial-input, .transfer-panel input, .ip-table input, .ban-form input, .mitel-form input {
    font-size: 16px;
  }

  .keypad .key { padding: 17px 0; font-size: 1.15rem; } /* cibles tactiles plus confortables */
  .call-btn { padding: 16px; font-size: 1.05rem; }

  /* ---- Messagerie interne : vue empilée (liste OU conversation, jamais les
     deux à la fois) plutôt que les 2 colonnes desktop écrasées côte à côte -
     sans ça la conversation n'a que ~100px de large et les bulles de message
     se retrouvent à 4-5 caractères par ligne, illisibles. Pattern classique
     appli de messagerie mobile (liste -> tap -> conversation plein écran
     avec bouton retour), piloté par la classe .conversation-open ajoutée/
     retirée en JS (voir openChatConversation()/btn-chat-back dans app.js). ---- */
  .chat-layout { flex-direction: column; }
  .chat-contacts { width: 100%; }
  .chat-conversation { display: none; }
  .chat-layout.conversation-open .chat-contacts { display: none; }
  .chat-layout.conversation-open .chat-conversation { display: flex; }
  .chat-back-btn { display: flex; }
  .chat-bubble { max-width: 85%; }

  /* ---- Admin V2 : même pattern que .flex-app (barre de nav collée en bas) ---- */
  .adm-shell { flex-direction: column; min-height: 100vh; }
  .adm-sidebar {
    order: 2; width: 100%; height: auto; position: sticky; bottom: 0; top: auto; z-index: 20;
    flex-direction: row; align-items: center; overflow-x: auto; overflow-y: hidden;
    padding: 6px 8px calc(6px + env(safe-area-inset-bottom, 0px)); border-right: none; border-top: 1px solid var(--border);
  }
  .adm-brand, .adm-sidebar-footer, .adm-nav-title { display: none; }
  /* Seules les sections principales restent dans la barre du bas ; Mitel/
     Softphone/Déconnexion (groupe "Système") migrent dans la topbar. */
  .adm-nav-group.adm-nav-system, .adm-nav-item.disabled { display: none; }
  .adm-nav-group { display: flex; margin-bottom: 0; gap: 2px; flex: 1; }
  .adm-nav-item { flex: 1; flex-direction: column; gap: 3px; padding: 6px 4px; font-size: .62rem; white-space: nowrap; min-height: 44px; justify-content: center; }
  .adm-nav-item.active::before { display: none; }
  .adm-nav-item .nav-soon { display: none; }
  .adm-main { order: 1; }
  .adm-topbar { padding: 0 16px; }
  .adm-content { padding: 18px 14px 30px; }
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }

  .adm-mobile-links { display: flex; gap: 14px; margin-right: 10px; align-items: center; }
  .adm-mobile-links a { font-size: 1.15rem; text-decoration: none; filter: grayscale(.2); }
  .agent-meta { display: none; }
}

@media (max-width: 420px) {
  .hero-name { font-size: 1.1rem; }
  .action-btn { width: 50px; height: 50px; }
  .hero-actions { gap: 12px; }
  .queue-mini { flex-wrap: wrap; }
  .agent-status-btn span:not(.status-pip) { display: none; } /* garde juste le point coloré, gagne de la place */
  .agent-status-btn { padding: 7px 10px; }
}

/* ---------- Représentation visuelle d'un poste (éditeur de touches) ---------- */
.phone-editor { display: flex; gap: 28px; flex-wrap: wrap; align-items: flex-start; }
.phone-body {
  width: 200px; flex-shrink: 0; background: var(--card-2); border: 1px solid var(--border);
  border-radius: 22px; padding: 18px 14px; box-shadow: var(--shadow);
}
.phone-screen {
  background: var(--bg); border-radius: 12px; padding: 16px 10px; text-align: center;
  color: var(--text); font-size: .8rem; margin-bottom: 18px; min-height: 50px;
  display: flex; flex-direction: column; justify-content: center; gap: 2px;
}
.phone-screen .phone-ext { font-size: 1.2rem; font-weight: 750; color: var(--accent); }
.phone-keys-columns { display: flex; justify-content: space-between; gap: 10px; }
.phone-key-col { display: flex; flex-direction: column; gap: 12px; flex: 1; }
.phone-key-col.right { align-items: flex-end; }
.phone-key-dot {
  display: flex; align-items: center; gap: 6px; font-size: .68rem; color: var(--text-dim);
  cursor: default;
}
.phone-key-col.right .phone-key-dot { flex-direction: row-reverse; }
.phone-key-dot .dot { width: 12px; height: 12px; border-radius: 50%; background: var(--border); flex-shrink: 0; transition: background .15s; }
.phone-key-dot .dot.type-blf { background: var(--success); }
.phone-key-dot .dot.type-speeddial { background: var(--accent); }
.phone-key-dot .dot.type-park { background: var(--warn); }
.phone-key-dot .dot.type-pickup { background: var(--danger); }
.phone-key-body { flex: 1; min-width: 260px; }
.phone-key-row { display: flex; gap: 8px; align-items: center; margin-bottom: 8px; }
.phone-key-row .key-num { width: 22px; text-align: center; color: var(--text-dim); font-size: .8rem; flex-shrink: 0; }
.phone-key-row select, .phone-key-row input { font-size: .8rem; }

/* ---- Analyse KPI (dashboard, heatmap/plages, abandons/rappels) ---- */
.kpi-2col { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; margin-bottom: 18px; }
.kpi-3col { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 18px; margin-bottom: 18px; }
@media (max-width: 980px) { .kpi-2col, .kpi-3col { grid-template-columns: 1fr; } }
.kpi-col-span-2 { grid-column: 1 / -1; }

.kpi-subtabs { display: flex; gap: 8px; margin-bottom: 18px; flex-wrap: wrap; }
.kpi-subtab {
  background: var(--card); border: 1px solid var(--border); border-radius: 999px;
  padding: 8px 16px; font-size: .84rem; font-weight: 650; color: var(--text-dim); cursor: pointer;
  transition: all .15s;
}
.kpi-subtab:hover { color: var(--text); border-color: var(--accent); }
.kpi-subtab.active { background: var(--accent-soft); color: var(--accent); border-color: var(--accent); }
.kpi-subview { display: none; }
.kpi-subview.active { display: block; }

.kpi-chart-title { font-size: .9rem; font-weight: 700; margin-bottom: 12px; }
.kpi-chart-note { font-size: .74rem; color: var(--text-dim); margin-bottom: 8px; }

/* Heatmap heure x jour : grille CSS 25 colonnes (1 label + 24h) */
.kpi-heatmap-wrap { overflow-x: auto; padding: 4px 0; }
.kpi-heatmap-grid { display: grid; grid-template-columns: 44px repeat(24, minmax(26px, 1fr)); gap: 2px; min-width: 720px; }
.kpi-heat-hdr { font-size: .62rem; color: var(--text-dim); text-align: center; padding: 2px 0; }
.kpi-heat-label { font-size: .72rem; color: var(--text-dim); display: flex; align-items: center; padding-right: 6px; }
.kpi-heat-cell {
  border-radius: 4px; height: 24px; display: flex; align-items: center; justify-content: center;
  font-size: .62rem; color: #fff; cursor: default; transition: transform .1s;
}
.kpi-heat-cell:hover { transform: scale(1.15); position: relative; z-index: 2; }
.kpi-heat-legend { display: flex; align-items: center; gap: 7px; margin-top: 10px; font-size: .74rem; color: var(--text-dim); }
.kpi-heat-legend .sw { width: 13px; height: 13px; border-radius: 3px; }

/* Cartes de plage horaire (creuse / moyenne / pointe) */
.kpi-slot { border-radius: 0 8px 8px 0; padding: 8px 12px; margin-bottom: 6px; font-size: .84rem; }
.kpi-slot-dead { background: var(--danger-soft); border-left: 3px solid var(--danger); }
.kpi-slot-warn { background: var(--warn-soft); border-left: 3px solid var(--warn); }
.kpi-slot-good { background: var(--success-soft); border-left: 3px solid var(--success); }
.kpi-slot b { font-weight: 700; }
.kpi-slot span { color: var(--text-dim); font-size: .76rem; }

.kpi-reco-item {
  display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; border-radius: 10px;
  background: var(--accent-soft); border: 1px solid var(--border); font-size: .84rem; margin-bottom: 8px; line-height: 1.5;
}
.kpi-reco-item:last-child { margin-bottom: 0; }

/* Réunions planifiées : choix du mode d'invitation + picker de contacts */
.meeting-mode-row { display: flex; gap: 18px; align-items: center; margin-top: 10px; flex-wrap: wrap; }
.meeting-mode-row label { display: flex; align-items: center; gap: 6px; font-size: .84rem; color: var(--text-dim); cursor: pointer; }
.meeting-invitees-picker { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.meeting-external-row { margin-top: 10px; display: flex; flex-direction: column; gap: 5px; }
.meeting-external-row label { font-size: .82rem; color: var(--text-dim); }
.meeting-external-row input { background: var(--bg-elev); border: 1px solid var(--border); color: var(--text); padding: 8px 10px; border-radius: 8px; font-size: .84rem; }
.meeting-external-row input:focus { outline: none; border-color: var(--accent); }
.meeting-external-hint { margin: 0; font-size: .74rem; color: var(--text-dim); }
.meeting-invitees-picker label {
  display: flex; align-items: center; gap: 5px; background: var(--bg-elev); border: 1px solid var(--border);
  padding: 6px 10px; border-radius: 8px; font-size: .82rem; cursor: pointer;
}

/* Réponse Disponible/Indisponible d'un invité, et récap côté créateur */
.meeting-rsvp { display: flex; gap: 8px; align-items: center; margin-top: 6px; }
.meeting-rsvp-btn {
  border: 1px solid var(--border); background: var(--bg-elev); color: var(--text);
  border-radius: 7px; padding: 4px 10px; font-size: .78rem; cursor: pointer; transition: .15s;
}
.meeting-rsvp-btn:hover { border-color: var(--accent); }
.meeting-rsvp-btn.active-yes { background: var(--success-soft); border-color: var(--success); color: var(--success); font-weight: 600; }
.meeting-rsvp-btn.active-no { background: var(--danger-soft); border-color: var(--danger); color: var(--danger); font-weight: 600; }
.meeting-invite-summary { font-size: .76rem; color: var(--text-dim); margin-top: 4px; }
.meeting-invite-summary .yes { color: var(--success); font-weight: 600; }
.meeting-invite-summary .no { color: var(--danger); font-weight: 600; }
.meeting-invite-summary .pending { color: var(--warn); font-weight: 600; }
